Politique de remboursement
Return & Exchange Policy
We want you to be completely satisfied with your purchase. Please review our Return & Exchange Policy below for easy, stress-free shopping:
Free Returns Within 30 Days
- If you're not fully satisfied with your item, you may return it for a full refund within 30 days of the purchase date.
- Return shipping is free, and all returned items must be in their original condition with all packaging and tags attached.
Free Exchange for Quality Issues Within 365 Days
- We stand by the quality of our products. If you experience any quality-related issues within 365 days, you may exchange your item at no additional cost.
- Simply contact us with your order details and a description of the issue, and we’ll guide you through the exchange process.
Return Steps and Instructions
- Contact us via email with your return request and we will confirm your order and respond within 1-2 days. Email: eascandyamz@outlook.com
- After receiving our confirm email, follow the instructions in our email to submit the product to the delivery company for return to us.
- The money will be automatically refunded to your payment account on the day we receive your return and confirm that there is no human damage.
Note: Customers do not need to bear any return handling fees, and we will bear the postage for returns and exchanges.
Note: This policy applies only to items purchased directly from our official store. For further assistance, please contact our customer support team>>>eascandyamz@outlook.com